How It Works
A transparent, secure, and professional process designed to preserve your precious memories with care and expertise
Choose Your Service & Package
Select the service you need and choose from Basic, Standard, or Premium package. Our AI assistant can help you decide.
- Browse our services (VHS, Photos, Documents, Audio, etc.)
- Compare package tiers and features
- Get instant price estimate with bulk discounts
- Chat with AI assistant for personalized recommendations
Prepare & Ship Your Materials
Carefully package your precious items following our guidelines and ship them to us with full tracking and insurance.
- Download our free packing guide and checklist
- Use sturdy boxes with bubble wrap or foam padding
- Label each item clearly (optional inventory list)
- Choose insured shipping method (we recommend UPS/FedEx)
- Keep tracking number for your records
- We provide prepaid shipping labels for orders over $200
Professional Digitization
Our expert team digitizes your materials using professional equipment in our secure, climate-controlled facility.
- Items received and logged in our secure system
- Quality inspection and condition assessment
- Professional digitization with industry-leading equipment
- Color correction, audio enhancement, restoration (per package)
- Quality control check by senior technician
- Multiple backup copies created for safety
Review & Approve
Access your digitized files through our secure portal, review the quality, and approve the final results.
- Receive email notification when ready
- Preview samples in your client portal
- Request revisions if needed (included in package)
- Download high-resolution files instantly
- Cloud storage access for your package tier
Safe Return & Delivery
Your original materials are carefully repackaged and returned to you along with all digital copies.
- Original items repackaged with extra protection
- Digital files on USB drive (Standard/Premium)
- Cloud storage link with download instructions
- Return shipping with full tracking
- Signature required for secure delivery
- Optional: Keep originals in our secure vault (Premium service)
Our Guarantees
We stand behind our work with comprehensive guarantees and protections
Your original materials are handled with archival gloves in climate-controlled environment. Fully insured during entire process.
If you're not satisfied with the quality, we'll re-digitize at no charge or provide full refund within 30 days.
All materials are kept confidential. Secure facility with 24/7 surveillance. Files encrypted during transfer and storage.
We guarantee delivery within promised timeframe or you get 20% discount on your order. Rush service available.
Your irreplaceable memories deserve the highest level of care and protection
Industry Certified & Compliant
Our facility meets or exceeds archival standards set by the Library of Congress and American Institute for Conservation. All processes GDPR and HIPAA compliant.